A Spanish courtesy translation is available: Política de privacidad (traducción al español). In case of any difference, the English version controls.

This privacy statement was last changed on November 5, 2026, last checked on November 5, 2026, and applies to residents of, and consumers in, the United States.

In this privacy statement, we explain what we do with the data we obtain about you via https://total-englishnow.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

The following categories of data are collected

  • A first and last name
  • An email address
  • A telephone number

Retention period

We retain this data until the service is terminated.

1.2 Payments

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • Financial information such as bank account number or credit card number
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered
  • IP Address

Retention period

We determine the retention period according to fixed objective criteria: We keep payment, invoice and tax records for as long as required by applicable tax and accounting laws.

1.3 Registering an account

The following categories of data are collected

  • A first and last name
  • Account name or alias
  • An email address
  • IP Address

Retention period

We retain this data until the service is terminated.

1.4 To support services or products that a customer wants to buy or has purchased

The following categories of data are collected

  • A first and last name
  • An email address
  • A telephone number
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered
  • Education information

Retention period

We retain this data until the service is terminated.

1.5 To be able to comply with legal obligations

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered

Retention period

We determine the retention period according to fixed objective criteria: We keep payment, invoice and tax records for as long as required by applicable tax and accounting laws.

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

Purpose of the data transfer: Stripe, Inc.: Payment processing for course purchases and monthly plans
Country or state in which this service provider is located: United States
Purpose of the data transfer: GoDaddy Operating Company, LLC: Website hosting, security and maintenance, and website statistics only if you accept statistics cookies
Country or state in which this service provider is located: United States
Purpose of the data transfer: Zoom Video Communications, Inc.: Live online classes
Country or state in which this service provider is located: United States
Purpose of the data transfer: Google LLC: Delivery of web fonts (Google Fonts); automatic website translation (Google Translate), only if you accept preference cookies; embedded maps (Google Maps), only if you accept marketing cookies
Country or state in which this service provider is located: United States
Purpose of the data transfer: TrustedSite, LLC: Website trust seal and security scan, loaded only if you accept marketing cookies
Country or state in which this service provider is located: United States
Purpose of the data transfer: Intuition Machines, Inc. (hCaptcha): Anti-bot verification on the payment page
Country or state in which this service provider is located: United States
Purpose of the data transfer: ImgBB: Hosting of some images shown on the website
Country or state in which this service provider is located: Not specified by the provider

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organization is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

4. How we respond to Do Not Track signals & Global Privacy Control

Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.

Our website also recognizes the Global Privacy Control (GPC) signal. If your browser sends GPC, we treat it as a request to opt out: the cookie banner is not shown and only functional cookies are used.

5. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie Policy webpage. 

6. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of:

  • Login Security
  • TLS / SSL encryption (HTTPS)

7. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

8. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below. You have the following rights:

9.1 You have the following rights with respect to your personal data

  1. You may submit a request for access to the data we process about you.
  2. You may object to the processing.
  3. You may request an overview, in a commonly used format, of the data we process about you.
  4. You may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data.
  5. You may appeal our decision whenever we refuse to take action on a request and submit a complaint with the competent authority if your appeal is denied.

9.2 Supplements

This section, which supplements the rest of this Privacy Statement, applies to residents of Utah (UCPA), Texas (TDPSA) and California (CPRA)

California

Right to know what personal information is being collected about you

A consumer shall have the right to request that a business that collects personal information about the consumer disclose to the consumer the following:

  1. The categories of personal information it has collected about that consumer.
  2. The categories of sources from which the personal information is collected.
  3. The business or commercial purpose for collecting or selling personal information.
  4. The categories of third parties with whom the business shares personal information.
  5. The specific pieces of personal information it has collected about that consumer.

The right to know whether personal information is sold or disclosed and to whom

A consumer shall have the right to request that a business that sells the consumer’s personal information, or that discloses it for a business purpose, disclose to that consumer:

  1. The categories of personal information that the business collected about the consumer.
  2. The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
  3. The categories of personal information that the business disclosed about the consumer for a business purpose.

The Right to equal service and price, even if you exercise your privacy rights

We will not discriminate against you for exercising any of your privacy rights.

Right to deletion


A consumer shall have the right to request that a business delete any personal information about the consumer which the business has collected from the consumer.


A business that receives a verifiable request from a consumer to delete the consumer’s personal information pursuant to subdivision (a) of this section shall delete the consumer’s personal information from its records and direct any service providers to delete the consumer’s personal information from their records.


A business or a service provider shall not be required to comply with a consumer’s request to delete the consumer’s personal information if it is necessary for the business or service provider to maintain the consumer’s personal information in order to:

  1. Complete the transaction for which the personal information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
  3. Debug to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
  7. Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  8. To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business.
  9. Comply with a legal obligation.
  10. Otherwise use the consumer’s personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you. For more information about the possibility of submitting an opt-out request, please refer to our Cookie Policy (opt-out preferences), where you can change your consent at any time, or contact us at contact@total-englishnow.com.

Financial incentives

We do not offer financial incentives related to the collection, sale or deletion of personal information.

Selling of personal data to third parties

We have not sold consumers’ personal data in the preceding 12 months

A list of the categories we have disclosed for a business purpose in the preceding 12 months (to the service providers listed in section 2):

  • A first and last name
  • An email address
  • A home or other physical address
  • Financial information, such as payment card details (processed by Stripe)
  • Commercial information, such as the courses purchased
  • Internet activity information, such as interaction with our website

Texas

Right to Data Portability

When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

We are not required to reveal any trade secret.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the TDPSA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data; or
  3. profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

For more information about the possibility of submitting an opt-out request, please refer to our Cookie Policy (opt-out preferences), where you can change your consent at any time, or contact us at contact@total-englishnow.com.

Utah

Right to Data Portability

When exercising the right to Access personal data, you have the right to obtain the personal data that you previously provided to us as a controller in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you.

Under the UCPA this concerns the following purposes:

  1. targeted advertising; or
  2. the sale of personal data.

For more information about the possibility of submitting an opt-out request, please refer to our Cookie Policy (opt-out preferences), where you can change your consent at any time, or contact us at contact@total-englishnow.com.

10. Children

Our courses are intended for students who are 13 years of age or older. We do not knowingly collect personal data from children under 13; if you believe a child under 13 has provided us with personal data, please contact us at contact@total-englishnow.com and we will delete it. Students between 13 and 17 years old may use our services only with the permission and supervision of a parent or legal guardian, and purchases must be made by an adult 18 or older. A parent or legal guardian may exercise the student's privacy rights (access, correction or deletion) by contacting us at the same address.

11. Contact details

Total English LLC
2880 W 4700 S Suite C5
West Valley City, UT 84119
United States
Website: https://total-englishnow.com
Email: contact@ex.comtotal-englishnow.com

Phone number: +1 385-261-4822

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

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